Tommy provided aid to a traveller who had run out of options. During the Labor Day weekend I was in a remote area of the Virginia mountains when i had a flat tire. I purchased a Platinum Club Roadside Assistance membership for just this type of problem. They had no clue what they were doing and were unable to find me with exact GPS coordinates. After 1.5 hours dealing with them, my battery was running low. As a last resort I called the dealership and Tommy agreed to come and pick me up. This was after the dealership had closed on a holiday weekend. He helped find me a hotel while he replaced my tires that night and the next day. His commitment to helping a customer was above and beyond anything I could have hoped. Just another example why this dealership is held in such high regards by all who deal with them. People like this are what make a business thrive. THKS (Employee: Tommy Wheeler)